Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? This page covers how to reach the Online Casino team and what you can expect once your message lands in our inbox.
Ways to Reach the Online Casino Team
Email is the best way to contact us. Send your message to [email protected] and a member of the team will read it and reply personally — we do not rely on automated responses to stand in for a real answer.
If you can, tell us upfront what your message is about. A quick line such as "correction request" or "bonus terms question" helps us route it to the right person and get back to you sooner.
What We Can Help With
We hear from readers across Canada for all sorts of reasons connected to online casinos, bonuses and how we put our comparisons together. Common topics include:
- Questions about our rankings — how we compare Canadian online casinos, why one brand sits above another, and what our editorial rating is based on.
- Bonus and promotion queries — if a welcome offer, wagering requirement or free spins term on one of the sites we cover isn't clear, ask us before you sign up.
- Corrections — bonus terms, payment options and licensing details can change quickly at new operators. If you spot something out of date, please flag it.
- Content suggestions — ideas for topics we haven't covered yet, whether that's a payment method, a games category or a specific casino brand.
- General feedback — anything about your experience using this site is genuinely useful to us.
We do not handle account issues, deposits, withdrawals or customer support matters for any of the casino brands listed on this site — those enquiries need to go directly to the operator in question, through the support channels on their own site.
A Note on Responsible Gambling
If you or someone close to you is struggling with gambling, please mention this in your message. We can point you towards general resources and self-exclusion tools, though for urgent support you should contact a dedicated helpline or your provincial gambling support service directly.
How Long a Reply Takes
We aim to respond to most messages within a couple of working days. During busier periods, particularly around new casino launches or major promotional pushes, it may take a little longer — but every message gets a reply from someone who has actually read it.
Why Your Message Matters
Our reviews of Canadian online casinos, including newer brands entering the market, depend on staying current. Licensing details, bonus terms and payment options shift often, and reader feedback is one of the ways we catch changes before they become outdated on the site. If you have looked at our coverage of trusted casinos operating outside GamStop restrictions or any other page and think something needs a second look, that's exactly the kind of message we want to receive.
Thanks for taking the time to get in touch — we read every email and look forward to hearing what's on your mind.